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PostPosted: Tue Apr 12, 2011 12:40 am 
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Hi everyone :-)

Im a ABSOLUTLY Newcomer to Macintosh. Just bought a Machine on eBay, to play EQMac :-P

Well, i managed sofar, to download EQ to my Computer and extracted the Launchpanel successfully.

After starting the LP and trying to login to my Account, it says:

"A valid subscription was not found. You can subsribe now."

Now the Safari-Browser pops up with the EQMac Website. Cant find now anything usefull in my Accountsettings, to "unlock" EQMac.

Based now, on the Posting from Nikolai (Read here: viewtopic.php?f=1&t=4639 ) it looks like, there was/is a bug.

Is this Bug still there? To be honest, im from Germany and im not doing a Phonecall to the USA, to get a Account running :-P

Any suggestion is very welcome,
thanks in advance

/bow


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PostPosted: Tue Apr 12, 2011 12:54 am 
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Ok, short information-update:

i wrote now a Ticet to the CS via the Knowledge Base Website. Lets see, how long it will take, hehe.

i also will try to contact the CS via Chatsupport later... lets see, what they can do for me :-P


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PostPosted: Tue Apr 12, 2011 3:33 am 
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Hi Lyrina, welcome to Al'Kabor. You should be able to get your account flagged for EQMac via email or chat (once you find the right CS person). Also, you can PM as per this thread:

http://forums.station.sony.com/eq/posts ... _id=164743

Quite a few players from Europe, including Germany. Hope to see you in game!

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PostPosted: Tue Apr 12, 2011 3:41 am 
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thanks alot :-)

looks like, im not able to post on that thread/forum (even when im logged in...).

so i send a PM to TSR-JamisonW (who started the thread). Time to Pray ;-)


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PostPosted: Tue Apr 12, 2011 7:08 am 
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oh dear....

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PostPosted: Tue Apr 12, 2011 7:18 am 
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Calling works best when chat is unavailable.. I think TSR-JamisonW is no longer in customer support so probably won't get a reply from that.

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PostPosted: Tue Apr 12, 2011 7:22 am 
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Calling is no option for me (im in Germany).
Forum Posting not working, w/o active Account.
Chatsupport is down.
Regular Registration via Website not working.
TSR-JamisonW not longer exist(?).

So what now?...


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PostPosted: Tue Apr 12, 2011 7:44 am 
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Hi Lyrina and welcome of course.

Just send them an e-mail, I did the same and got a mail with the activation code the next day.


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PostPosted: Tue Apr 12, 2011 7:45 am 
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You might also try calling via Skype, if the long distance charges are prohibitive. It would probably cost half a euro or less.

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PostPosted: Tue Apr 12, 2011 7:49 am 
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Prupru wrote:
Hi Lyrina and welcome of course.

Just send them an e-mail, I did the same and got a mail with the activation code the next day.


hi :-)
yeah, did that now. more waiting, hehe... ;-)


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PostPosted: Tue Apr 12, 2011 8:35 am 
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Your best bet is to use the live chat. If you do it now, you're well within their operating hours.

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PostPosted: Tue Apr 12, 2011 8:41 am 
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hehe, thats what i try'd ;)

see here: viewtopic.php?p=114929#p114929


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PostPosted: Tue Apr 12, 2011 8:52 am 
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Utdaan wrote:
Do people ever read previous posts? :roll:

Best of luck, Lyrina. I used eqchat 2 years ago to activate it- as of late more people have used the phone call method to activate their accounts, I hear. I know that doesn't help you though...

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PostPosted: Tue Apr 12, 2011 9:11 am 
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Lyrina is officially hooked up. :wink:

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PostPosted: Tue Apr 12, 2011 9:14 am 
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you can bet on that, hehe


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