Character transfers are back! Here's the pertinent details
- They cost $25 per character moved. In my case, they billed the CC I had on file, once I verified the last 4 digits and expiration date.
- They take around 3-5 days.
- SOE CS is still full of morons. My transfer was delayed by a CSR who thought that you need to "flag" accounts for EQMac (you don't anymore). Then, another moron told me that the only way to flag an account was through the LP3/download process, and made me d/l the 2GB game file again before he'd admit he had NFI what he was talking about.
So, here's some tips that I'd recommend to smooth the process. First and foremost, gather the following information before you start the process. Since they're going to present you a form to fill out, it's better to have all the required data already. It appears to be an old template, since it requests CC info for the destination account (even though we're F2P now), and it is a bit redundant as well, but it's what I was asked to fill out, so I'm including it. Here are its contents:
Quote:
Thank you for contacting Sony Online Entertainment. We can provide an Account to Account Transfer if you are able to pay with a card that is set as a payment source on the account. Please respond with the following information so that we can verify and proceed. Thank you for your patience in this matter.
Source Account
- Current Answer to the Security Question:
How to find your Security Question:
https://help.station.sony.com/app/answers/detail/a_id/28980- The last four digits of Credit Cards that appear as 3 billed subscriptions:
- Card Holders name(s):
- Station Name:
- Real Name:
Destination Account
- Current Answer to the Security Question:
How to find your Security Question:
https://help.station.sony.com/app/answers/detail/a_id/28980- The last four digits of CC:
- Card Holders name(s):
- Station Name:
- Real Name:
Character Info
- Source Station Name:
- Current Server:
- Destination Server (If Applicable):
- Number of Characters to move:
- Character Name(s):
- Transferring To a Different Account?:
- Destination Station Name?:
Next, before you start the process, create the destination accounts you want the transferred toons to land on, log them into EQMac, and put a dummy toon on them. This will dismiss the "flagging" issue when you politely inform them that Station accounts no longer need to be flagged for EQMac, and to prove it, point out that your destination account already has a toon on EQMac on it, and they can feel free to check it out themselves.
Now that we've done the prepwork, let's start the process by:
- Head to http://www.soe.com
- Click on the "Login" tab, and enter the station ID and PW for the account from which you want to transfer the accounts
- Click "Support"
- Click "View your service history"
- Pick how you'd like to start the process, either via chat or by opening a support ticket. Since using chat opens a support ticket too, I prefer that option, since it gets the ball rolling ASAP.
- Product = EQMac, Category = Account/Billing --> Character Move Service
- Say "OMG HI, I WANTS TO MOVE TOONS! HRALP PLOX!" and see how that goes for you...
Here's what I wrote:
Quote:
Hi There,
I am curious as to how to initiate a character move to separate accounts on the Al'Kabor (EQMac) server. In the past, this was a paid service that SOE provided -- and one that I would still be willing to pay for today.
How may I initiate this service?
Love, as always,
-Ill
Hope this helps!
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